Jack chat is unresponsive

Resolved·Full outage

We have fixed the core issue and we are now fully operational

Wed, Apr 15, 2026, 11:26 AM

(1 month ago)

Affected components

Apr 15, 2026, 11:04 AM

11:26 AM

Updates

Resolved

We have fixed the core issue and we are now fully operational

Wed, Apr 15, 2026, 11:26 AM

Identified

We are aware that Jack chat is currently unresponsive. We are having issues with one of our AI inferencing providers. We have identified a fix and are currently working to get this out all of our customers.

Wed, Apr 15, 2026, 11:04 AM(21 minutes earlier)